Lloyds Bank PLC

Financial Ombudsman decision DRN-2978674 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss M complained to Lloyds that the charges and interest applied to her overdraft had pushed her into financial difficulty and made her overdraft more difficult to repay.Treatment in financial difficulty

Miss M has complained that Lloyds Bank Plc charged her excessive amounts for her overdraft when she was in financial difficulty.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2978674.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.