HSBC UK Bank Plc
Financial Ombudsman decision DRN-2977907 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
declined his application to upgrade a basic bank accountAccount closed or refused
HSBC didn’t agree it had made a mistake by taking the decision not to proceedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2977907.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.