Bank of Scotland Plc

Financial Ombudsman decision DRN-2977221 Upheld

Upheldoutcome, as published by the Ombudsman

£29,000redress stated in the decision

Thu Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr M is unhappy Bank of Scotland plc (trading as Halifax) hasn’t refunded him £58,000 he lost to an investment scam.APP scam refund refused

The refund offered to Mr M came after the bank initially declined his claim and the bank recognised that it hadn’t handled the claim well.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2977221.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.