Barclays Bank UK PLC

Financial Ombudsman decision DRN-2974968 Upheld

Upheldoutcome, as published by the Ombudsman

£61redress stated in the decision

Fri Sep 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss S complained that Barclays Bank UK PLC told her that she couldn’t cancel a continuous payment authority (“CPA”) before any money was taken.Card dispute or chargeback

And she complained about poor service provided by Barclays.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2974968.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.