Santander UK Plc
Financial Ombudsman decision DRN-2974031 Upheld
Upheldoutcome, as published by the Ombudsman
£3,800redress stated in the decision
Tue Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M claimed a refund from Santander under section 75 of the Consumer Credit Act 1974 of the cost of the furnitureCard dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2974031.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.