Lloyds Bank PLC

Financial Ombudsman decision DRN-2973757 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr R complains that Lloyds Bank PLC did not refund payments he says he did not authorise to a scam investment company.APP scam refund refused

Lloyds say it attempted to obtain further evidence from Mr R on 9 September 2020 in order to assist him with chargeback claims.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2973757.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.