National Westminster Bank Plc

Financial Ombudsman decision DRN-2970991 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Sep 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr P complained that National Westminster Bank Plc took too long to deal with his complaint about a fraud against his account.Unauthorised transaction

Mr P complained that National Westminster Bank Plc took too long to deal with his complaint about a fraud against his account. He also wants more compensation than NatWest gave him for customer service issues.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2970991.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.