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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN-2970878 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

The loan interest rates were unfairly increased, and bank required an exit/disposal fee.Charges and fees

The consolidated loan interest rate was base plus 3.25%, which was higher than the rate of base plus 2.55% on the previous loans.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2970878.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.