Bank of Scotland Plc

Financial Ombudsman decision DRN-2970533 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Halifax didn’t show enough support or attention towards Mr B and his gambling problemSupport for vulnerable customers

Halifax didn’t act fairly or reasonably in this caseService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2970533.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.