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MARKS AND SPENCER FINANCIAL SERVICES PLC

Financial Ombudsman decision DRN-2969413 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Miss S complains Marks & Spencer Financial Services plc (M&S) unfairly closed her bank account.Account closed or refused

Miss S also wanted to ensure that the closure of her M&S bank account doesn’t leave any negative impact on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2969413.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.