HSBC UK Bank Plc
Financial Ombudsman decision DRN-2968780 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms E complained because HSBC UK Bank Plc refused to refund her for six withdrawals, totalling £1,283.11, which she said she didn’t make.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2968780.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.