Sainsbury's Bank Plc

Financial Ombudsman decision DRN-2968728 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr L complains that Sainsbury’s Bank Plc failed to refund several transactions he didn’t recognise that were made from his credit card account.Card dispute or chargeback

Mr L was critical of how Sainsbury’s dealt with the investigation and when I’ve reviewed how it was handled, Sainsbury’s failed to pursue their investigation for about ten months.Complaint handling

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2968728.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.