Barclays Bank UK PLC

Financial Ombudsman decision DRN-2967379 Upheld

Upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Wed Sep 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Miss A is unhappy with the actions of Barclays Bank UK PLC including that she was without a debit card for several weeks and that her account was ultimately closed by Barclays.Account closed or refused

Barclays acknowledged that a new debit card should have been sent to Miss A following the cancellation of her most recent card.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2967379.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.