Barclays Bank UK PLC

Financial Ombudsman decision DRN-2967342 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Barclays say in line with their terms, they declined the transaction and also charged Mrs T a £12 late payment fee on 12 October 2020.Charges and fees

She also complains about the level of service she’s received since she raised her complaint with Barclays.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2967342.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.