Starling Bank Limited

Financial Ombudsman decision DRN-2966920 Upheld

Upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Tue Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Starling raised a chargeback with the bank abroadCard dispute or chargeback

I found this was poor customer serviceService failure

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2966920.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.