Lloyds Bank PLC

Financial Ombudsman decision DRN-2965041 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

unfairly increased the limit on her overdraft when she was in financial difficultyIrresponsible lending

remove the effect of all the interest fees and charges added to her overdraftCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2965041.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.