Madison CF UK Limited

Financial Ombudsman decision DRN-2962851 Upheld

Upheldoutcome, as published by the Ombudsman

£201redress stated in the decision

Fri Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mrs M complains that Madison CF UK Ltd trading as 118 118 Money (118 118) provided lending to her which was unaffordable and irresponsible.Irresponsible lending

Mrs M requested a payment holiday from 118 118. She didn’t receive a reply to this.Treatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2962851.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.