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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-2962562 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Aug 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
remove any late payment markers and any charges associated with those late payment markersCharges and fees
Creation have reported missed payments to his credit fileCredit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2962562.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.