Firms › TSB Bank plc ›
TSB Bank plc
Financial Ombudsman decision DRN-2958948 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
TSB Bank plc caused him to suffer distress and inconvenience when it closed his bank account without notice.Account closed or refused
the bank’s decision to close Mr M’s account when it did left him to navigate a difficult situation at a time when he was vulnerable.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2958948.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.