Bank of Scotland Plc

Financial Ombudsman decision DRN-2957509 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Miss P complains Bank of Scotland plc, trading as Halifax, (Halifax) failed to correctly record that a transaction was genuine.Complaint handling

he also thought Halifax should’ve dealt with matters correctly on 5 November.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2957509.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.