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Nationwide Building Society
Financial Ombudsman decision DRN-2957351 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Oct 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
The complaint Mr H complains that Nationwide Building Society failed to close his account in a timely mannerAccount closed or refused
The investigator did agree that Nationwide had failed to understand what Mr H was really complaining about.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2957351.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.