Capital One (Europe) plc

Financial Ombudsman decision DRN-2955644 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access

In the Ombudsman’s words

Capital One didn’t ask him which email address he wanted to use when setting up his credit card account and they won’t amend his username.Identity checks and access

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2955644.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.