HSBC UK Bank Plc
Financial Ombudsman decision DRN-2954866 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
HSBC should have realised that Mr J was struggling financially and treated him with forbearance rather than debiting even more fees and charges from his account.Treatment in financial difficulty
HSBC will be familiar with all the rules, regulations and good industry practice we consider when looking at whether a bank treated a customer fairly and reasonably when debiting interest, fees and overdraft charges from a customer’s account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2954866.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.