Bank of Scotland Plc

Financial Ombudsman decision DRN-2954276 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mr B has complained that Bank of Scotland plc (“Halifax”) mis-sold him a fee-paying Ultimate Reward Current Account (URCA).Product mis-sold

Mr B has said that when the account was sold to him, he was in a vulnerable situation and says the bank staff knew about his circumstances.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2954276.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.