Barclays Bank UK PLC

Financial Ombudsman decision DRN-2952910 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

The complaint Mr and Mrs N complain that Barclays Bank UK PLC wouldn’t allow them to retain all of the flexible features of their mortgage when they applied to port it. They also feel the porting process took too long and they were left with no option but to redeem their mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2952910.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.