Barclays Bank UK PLC

Financial Ombudsman decision DRN-2952261 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

Mr B also says that a Barclays’ representative was rude and discriminatory towards him during a phone call. Mr B has made several points about breaches of the General Data Protection Regulations, including those related to retention and deletion of his personal data under the rules.Data and privacy

Mr B also says that a Barclays’ representative was rude and discriminatory towards him during a phone call.Service failure

Rules cited

Equality Act 2010, UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2952261.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.