Shelby Finance Ltd
Financial Ombudsman decision DRN-2952149 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Shelby has accepted that the mistakes it made led to the experiences Mr O suffered in April 2021 and July 2021.Treatment in financial difficulty
I plan to direct that the credit file entry for this loan is accurate and there is no adverse payment information relating to this loan on Mr O’s credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2952149.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.