Barclays Bank UK PLC

Financial Ombudsman decision DRN-2950651 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

I accept that Barclays ought to have closed Mrs A’s account when she asked it to do so.Account closed or refused

The key issue is the letter sent by Mrs A in November 2020 which was sent by recorded delivery and received by Barclays. There is no dispute that letter wasn’t responded to until some months later and I have no doubt again caused Mrs A inconvenience and distress.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2950651.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.