TSB Bank plc

Financial Ombudsman decision DRN-2950103 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

misled her about whether the rate would be applied and backdatedInterest and rates

didn’t apply an interest rate product to her mortgage account due to problems with its IT systemsMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2950103.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.