The Co-operative Bank Plc

Financial Ombudsman decision DRN-2942175 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

He considers that Britannia has been negligent toward him as it hasn’t taken action to protect him from unnecessary hardship caused due to his ex-partner being unable to afford the mortgage and it falling into arrears.Treatment in financial difficulty

Mr H’s complaint is about his mortgage with The Co-operative Bank Plc trading as Britannia.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2942175.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.