Barclays Bank UK PLC

Financial Ombudsman decision DRN-2941754 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Mrs S2 also complained about the way Barclaycard handled her complaint.Complaint handling

The estate of Mrs S complains about the customer service received from Barclays Bank UK PLC, trading as Barclaycard, when it tried to settle and close Mrs S’s credit card account.Bereavement and power of attorney

Rules cited

FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2941754.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.