Barclays Bank Plc
Financial Ombudsman decision DRN-2940663 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Aug 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Miss S complains about the service she received from Barclays Bank UK PLC trading as Barclaycard when she asked for a payment holiday on her credit card account.Treatment in financial difficulty
The customer service Barclaycard provided was poor. ... Barclaycard made several errors in actioning her payment holiday extension request, gave her incorrect information, incorrect timescales, didn’t update her properly, and didn’t return calls as agreed.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2940663.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.