Barclays Bank Plc
Financial Ombudsman decision DRN-2939402 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Reasonable adjustments could and should have been made for Mr ASupport for vulnerable customers
Barclays have accepted that their customer service on this occasion didn’t meet the standard it should haveService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2939402.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.