Erudio Student Loans Limited

Financial Ombudsman decision DRN-2938779 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mr L is unhappy with the way Erudio Student Loans Limited handled his complaint.Complaint handling

He’s also unhappy that it spoke to a third party about his account without authorisation to do so.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2938779.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.