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Bank of Scotland Plc
Financial Ombudsman decision DRN-2937557 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr T has requested his complaint to be referred to an ombudsman. He remains unhappy that Halifax didn’t address his complaint fully in the first instance, and only had done so after he brought his complaint to our service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2937557.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.