Shelby Finance Ltd
Financial Ombudsman decision DRN-2937477 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Miss C complains about the way Shelby Finance Ltd trading as Dot Dot Loans administered her loans and about how it reported information about her repayment history on her credit file.Credit file reporting
reminders that the debt was outstanding were important because she had other debt and her mental health had deteriorated, affecting her ability to deal with the issue;Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2937477.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.