Nationwide Building Society

Financial Ombudsman decision DRN-2932511 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

the joint holder of the account, her ex-partner, had withdrawn all funds from the account and closed itAccount closed or refused

Miss W complains about Nationwide Building Society and their failure to provide her with the option to reverse a transaction she’d made into her joint accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2932511.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.