TSB Bank plc

Financial Ombudsman decision DRN-2931236 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

her card had been blocked as they were concerned that her details may have been compromisedFunds blocked or frozen

TSB did not uphold her complaint as they said they had followed their procedure and as they hadn’t made an error they weren’t upholding her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2931236.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.