Lloyds Bank PLC

Financial Ombudsman decision DRN-2928613 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr W has complained that Lloyds Bank PLC (“Lloyds”) changes to its overdraft pricing structure caused him financial difficulty.Treatment in financial difficulty

I’m intending to find that Lloyds acted unfairly when it changed its charging structure and started charging daily overdraft fees on Mr W’s overdraft from 2 November 2017.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2928613.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.