TSB Bank plc

Financial Ombudsman decision DRN-2925955 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr D wants TSB to remove the negative information about him from his credit file.Credit file reporting

Mr D complains that TSB Bank plc didn’t use an alternative way to contact him about his overdraft after he failed to respond to any of its letters.Service failure

Rules cited

FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2925955.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.