Lloyds Bank PLC

Financial Ombudsman decision DRN-2924030 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

the disclosure of the foreign exchange feesCharges and fees

whether Lloyds offered enough help when Mr P was forced to retire in 2015 due to his terminal illnessSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2924030.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.