Santander UK Plc
Financial Ombudsman decision DRN-2922915 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Mr H complains that Santander UK Plc restricted his account use.Funds blocked or frozen
There is no question here that Santander didn’t deal with Mr H’s understandable request for information about what was going on and his complaint generally as it should have.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2922915.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.