National Westminster Bank Plc

Financial Ombudsman decision DRN-2921546 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

NatWest said that it hadn’t made the account that Ms A was searching for dormant. It said that this account had been closed in 2011Account closed or refused

NatWest said that it should’ve told Ms A this straight away, when she sent it a dormant accounts form, so it said sorry for that.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2921546.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.