MONZO BANK LIMITED
Financial Ombudsman decision DRN-2921224 Upheld
Upheldoutcome, as published by the Ombudsman
£5,120redress stated in the decision
Fri Dec 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss C complains that Monzo Bank Ltd won’t reimburse transactions she didn’t make or otherwise authorise.Unauthorised transaction
Pay a further £180 to Miss C to compensate her for the distress caused by Monzo’s handling of this matter.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2921224.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.