HSBC UK Bank Plc
Financial Ombudsman decision DRN-2921119 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr U complains about HSBC UK Bank Plc’s decision to close his account incorrectly.Account closed or refused
Mr U said HSBC resolved his main issue, but he incurred around £980 fees for the solicitor’s involvement. HSBC didn’t agree to pay the solicitor’s fees on behalf of Mr U – so Mr U referred the complaint to our service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2921119.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.