Barclays Bank UK PLC

Financial Ombudsman decision DRN-2916756 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Aug 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

to open a new business bank account and overdraft it will have to carry out a credit checkAccount closed or refused

Barclays’ own complaint notes confirm that Mr A wasn’t able to proceed for technical reasons, not because his application was turned downService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2916756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.