HSBC UK Bank Plc
Financial Ombudsman decision DRN-2915737 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs W complain HSBC UK Bank Plc (“HSBC”) won’t refund over two hundred transactions, amounting to over £25,000, which they dispute to having carried out from their account.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2915737.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.