Bank of Scotland Plc

Financial Ombudsman decision DRN-2909376 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

she began to experience some financial difficulty and asked BoS to switch her mortgage to interest onlyTreatment in financial difficulty

She’s unhappy with the interest rate she’s been charged over the yearsInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2909376.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.