PSA Finance UK Limited

Financial Ombudsman decision DRN-2907415 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

He is also unhappy he was charged for damages to the car.Charges and fees

Overall he maintained he wasn’t happy with the service received by PSA throughout the VT process.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2907415.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.