Santander UK Plc
Financial Ombudsman decision DRN-2902102 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Aug 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs B is unhappy with the customer service that Santander UK Plc (Santander) provided her when it processed a chargeback claim on her behalf.Card dispute or chargeback
She told Santander she was unhappy with the length of time it took to look into her complaint and with the way it had handled her complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2902102.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.